Quality

Comebacks & quality

A comeback is a vehicle back within 14 days for the same kind of work, the truest read on quality, and the one number no other platform shows you. Tune the window in Settings.

3.7%

Comeback rate

2 of 54 ROs

Comebacks

last 14-day window

Likely warranty returns

Job types affected

By technician

Technician	Jobs	Comebacks	Rate
Carlos Rivera	20	2	10%
Mike Sullivan	20	0	0%
Dana Whitfield	10	0	0%
Unassigned	4	0	0%

By job type

Job type	Jobs	Comebacks	Rate
Tires	12	1	8%
Oil & fluids	10	1	10%

Every comeback

Review each to catch a training gap or a warranty situation early

2015 Subaru Outback · Oil & fluidsLikely warranty

Megan Clark · returned 12 days after Carlos Rivera's work · first RO → return RO

2019 Honda CR-V · TiresLikely warranty

Diana Chen · returned 6 days after Carlos Rivera's work · first RO → return RO